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Shipping & returns

Shipping

  • We are not able to ship internationally.
  • Orders ship out within one to seven business days of the date your order was placed.
  • Orders for multiple items or multiple quantities of a single item may take longer to assemble and may be shipped in more than one shipment.
  • Orders placed over the weekend or on a Federal Holiday will be processed on the next business day.
  • Orders are shipped using USPS Priority Mail, UPS or FEDex and are shipped Monday through Friday
  • We do not offer expedited shipping at this time
  • Shipping charges are not refundable on returned items.

Your order will be acknowledged via email once it has been placed. Once your order is shipped you will receive a confirmation email including tracking information. Any sold out item(s) in your order will be communicated with you via email.

Returns/Exchanges

Only items in new condition, in the original packaging, with original tags are eligible for returns or exchanges. 

If you have a receipt you may be eligible for a refund based on the payment method used at the time of purchase. 

If you do not have a receipt you may still be eligible to return an item, based on our discretion, for store credit in the amount of the lowest price the item has sold for.

The return window is 14 days from purchase date.  The return window on Christmas gift items is January 7th.  The return window on exchanges is 30 days.

All returns regardless of the above criteria are subject to review and will be honored at our discretion.

*During the COVID-19 Global Pandemic, we are not accepting merchandise returns, as items that have left the store could be potentially contaminated.  Exchanges will be assessed on a case-by-case basis when social distancing restrictions allow a safe environment for such interactions*

Additional non-returnable items:
* Gift cards
* Downloadable software products
* Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted: (if applicable)
* Book with obvious signs of use
*  Electronic devices and watches that have been opened.
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Refunds for online purchases (if applicable) 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]

Shipping
To return your product, you should mail your product to: 516 Broadway, Fargo, ND, 58102, United States.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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